The Trust Haven Solution Privacy Policy, which is a part of the Terms of Service, is incorporated here by reference. Please review the Trust Haven Solution Privacy Policy before agreeing to these Terms of Service if you haven't already. Outside the Personal Information mentioned in the Privacy Policy, you acknowledge that any information or data revealed or sent to Trust Haven Solution over the phone, electronically, or otherwise is not confidential or proprietary to you.


Trust Haven Solution only gathers personal information when it is necessary to offer you the best services and products available. By maintaining an accurate client database, we can send email notifications to keep you informed on the status of your orders or accounts, as well as give updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services. Trust Haven Solution does not intentionally collect "sensitive personal information," including personal information specifying medical or health conditions, racial or ethnic origin, or trade union membership.

Trust Haven Solution collects your personal information at a variety of points, including when you visit the Website, subscribe to a service letter, place an order (which may require you to provide personal information to our payment provider), sign up as a Trust Haven Solution client, request services, or take part in other activities on our Website. When you register or subscribe to our service letter, you will be provided with the option to opt out of receiving promotional information on our products and services. Please be aware that if you prefer not to provide us with your personal information, which may be necessary for us to provide certain services, we may not be able to or may choose not to make such services available to you.

Trust Haven Solution is committed to protecting your privacy. Trust Haven Solution will not, under any circumstances, rent or sell your personal information, nor makes Trust Haven Solution trade or exchange mailing lists with any other organization. Trust Haven Solution may disclose your personal information or other information that we receive in the course of our interactions with you when we believe that disclosure is (a) required by law, (b) necessary to protect the rights, property, or safety of Trust Haven Solution or its employees, its customers, or others, and/or (c) necessary to comply with a lawful request, court order, or legal process served on Trust Haven Solution. If you choose to contact Trust Haven Solution via the Trust Haven Solution client or online chat, there will be no information stored by Trust Haven Solution. However, to receive proper support, you may be required to provide an email address and a valid username.


Trust Haven Solution uses "cookies" to collect non-personal information that enables us to better understand and improve the usability, performance, and effectiveness of Trust Haven Solution's Website and for reporting purposes to track sales. The information that Trust Haven Solution collects is not personally identifiable and contains no personal information. Cookies are unique text files sent to your browser and stored on your computer. We do not store any personal information with these cookies. If you do not want Trust Haven Solution to attach cookies to your browser, you can set your browser options to reject cookies or notify you when the Website tries to put a cookie in your browser software.


Unless otherwise specified, the Services, Materials, and Software are provided solely for your personal and non-commercial use in dealing with issues covered by your Service Plan. Any information, software, products, or services obtained from the Services, Materials, or Software may not be modified, copied, distributed, transmitted, displayed, performed, reproduced, licensed, or created derivative works from, transferred, or sold. Any Services, Materials, or Software are only available in conjunction with Services provided under a valid Service Plan.


As a condition of using the Trust Haven Solution Portal or any Services, you agree not to use the Materials, Software, or Services for any unlawful or prohibited purpose as defined in these Terms of Service. You may not use the services, materials, or software in any manner that could damage, disable, overburden, or impair any Trust Haven Solution server or the network(s) connected to any Trust Haven Solution server, or interfere with any other party's use and enjoyment of any of the Trust Haven Solution Portal, the Materials, Software, or Services. You may not use hacking, password mining, or any other method to gain unauthorized access to any Trust Haven Solution Portal, the Materials, Software, or Services, or other accounts, computer systems, or networks connected to any Trust Haven Solution server or any of the Trust Haven Solution Portal, the Materials, Software, or Services. You may not obtain or attempt to obtain any Trust Haven Solution Portal, the materials, software, services, or information through any means other than those specifically permitted to you under a plan order.

Fair Use Policy; Suspension or Termination of Subscription

Though there are no restrictions on how many online help requests a Subscription-based plan user may make during the subscription period, each Subscriber's use of the subscription-based plan's support services is subject to Trust Haven Solution's "fair use" policy. Under this policy, if at any time, in Trust Haven Solution's sole discretion, a subscription-based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a subscription-based plan for individual use, Trust Haven Solution reserves the right to suspend or terminate the subscriber's subscription services. In addition, Trust Haven Solution reserves the right to suspend or terminate any subscription services of any subscriber that Trust Haven Solution, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than the subscriber, or (c) for any computer system other than a registered system. Users may terminate the service at any time by giving written or electronic notice to Trust Haven Solution; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the service.


Trust Haven Solution reserves the right to amend the Terms and Conditions and the Trust Haven Solution Portal at any time by (a) posting a revised version of the Terms of Service on the Trust Haven Solution Portal or (b) sending information regarding any amendment to the Terms of Service to the email address you provide to Trust Haven Solution in connection with registration. You are responsible for regularly reviewing the Trust Haven Solution website to be notified of any amendments to the Terms of Service. Your use of the Trust Haven Solution Portal or the Services after an amendment to the Terms of Service shall be deemed acceptance by you of the amended Terms of Service.

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